Terms And Conditions
Terms And Conditions
Payments are accepted via Paypal and skrill
You will be sent an invoice from Thekonsept.
You do NOT need to have a Paypal account in order to make a payment. There is an option on the invoice to pay via credit card, debit card, or electronic check.
A 50% non-refundable deposit is required before we begin on a project. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all money paid is retained by Thekonsept and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
The remaining balance will be invoiced upon completion of the job,
Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below)
Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images until we have client approval)
Original image files will not be emailed until the full balance has been paid
Additional charges (for creative projects) will be applied if the client needs additional work that is outside of the original quote or package specifications.
Projects that are canceled at least 10 days prior to the start date may be rescheduled at the end of our queue. Cancellations made less than 10 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.
Due to the custom nature of our work, Thekonsept does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.
We do not guarantee a completion date for any project. Most design projects can be completed in 5 weekdays. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.
We work with an average amount of clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we do not offer a “special Rush” pricing.
with the invoices we will send this along ro avoid any misunderstanding between us and the client.